Returns & Exchanges Policy
– Undamaged and unused, with the original labels and stickers still attached.
– (if applicable). – Is not missing any accessories or parts.
– Is not listed in section 2 (Products not eligible for return).
Once we have inspected the product and validated your return, we will refund you with the purchase price of the product within 8 days of the return. Please bear in mind that refunds can take 1-4 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.
Want To Exchange?
We reserve the right to inspect the product to validate your return.
Not What You Ordered?
Products Not Eligible For Returns
– Products on SALE
– Intimates, lingerie, swimwear or underwear;
– Jewelry for piercings;
– Products which have been personalised for you or made to your specifications, unless defective.
Products Damaged On Delivery
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or refund you with the purchase price of the product. Refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product..
The following will NOT be regarded as defects and will not entitle you to a return:
– Faults resulting from normal wear and tear;
– Damage arising from negligence, user abuse or incorrect usage of the product;
– Damage arising from a failure to adequately care for the product;
– The specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.